The weekly email
One email a week on the day and time you choose: a new-review summary on Free, and a full report on the last 7 days on Starter.
Laudely sends you one email a week, at about the time you choose. On Free it's a short summary of your new reviews. On Starter it also brings a report on the last 7 days.
What's in it
Every weekly email starts with each space's new reviews this week and how many reviews are awaiting your approval, with a button to review them. Here, "new reviews" means reviews customers sent from your collect page.
On Starter, a report for the last 7 days follows: the 7 full days before the sending day, in your time zone. For each space with something to report, it shows:
reviews added, including ones you imported or typed in
how the new reviews feel: positive, neutral or negative
the most praised and most complained-about topics and tags
the staff members customers named, if you have a staff list
views and interactions on your walls and standalone page
how many AI reply drafts and social posts you made
the Google rating you entered in the Star rating goal calculator, if any
negative reviews still to handle
a short AI summary of the week's negative reviews
When fewer than 3 reviews were added, the topics and the AI summary are left out, because there isn't enough to go on. Links such as Reply, Make a post and See the full report take you straight to the dashboard.
A "slowed down" line appears when a space that's at least 5 weeks old got far fewer reviews than usual. That means half or less of the average of the four weeks before, where that average was at least 2 a week. It counts only reviews from your collect page.
Weeks without new reviews
The email still comes. It brings your collect link in your space's default language, a Get the QR code and invitation templates button and three tips for inviting customers, which change every week.
After two weeks in a row with no new review, it pauses until the next new review comes in. On Starter, it's still sent in a week when your walls had views or interactions, or your reviews slowed down.
Change the day and time
Open Account (your email address at the top of the dashboard).
Under Weekly email, choose the Day of the week and the Time.
Press Save sending time.
The page then shows your next sending time. Two emails are always at least 5 days apart, so after a change the next one may be skipped, and you never get two in one week.
When you create your first space, Laudely picks a sending time for you: a weekday from Monday to Friday, at 13:00 UTC shown in your own time zone. You can change it at any time.
Times use the time zone saved the first time you opened the dashboard. It doesn't follow your device, so your sending time stays put when you travel. To switch to the zone your device is in now, press the button that starts with Use this device's time zone.
Turn it off
Open Account and find Weekly email.
Untick Weekly new-review summary (Free) or Weekly report (Starter).
Nothing is sent from then on. You can also press Stop the weekly email or Stop this summary at the bottom of any weekly email; that stops the whole email. Tick the box in Account again to turn it back on.
Emails about low ratings are separate and still arrive right away, unless you turn them off under Email notifications. The bottom of each weekly email also has a Change the sending time link.
Which version you get depends on your plan on the day the email is sent.
Limits by plan: Free: the weekly new-review summary. Starter: the full weekly email with the 7-day report.