Email notifications
The emails Laudely sends you, what each one contains, how often it comes and how to turn it on or off.
Laudely sends you a few kinds of email about your reviews and your plan. They come from Laudely, in the dashboard language you used last, and replies go to support@laudely.com.
The emails you may get
| When it comes | Plan | |
|---|---|---|
| Weekly email | Once a week, on the day and at the time you choose | Free: new-review summary. Starter: full weekly report. |
| Low ratings to reply to | When a review of 3 stars or fewer arrives or is imported | Free and Starter |
| Plan allowance running low | When a wall is almost full, or most of the month's screenshot imports are used | Free and Starter |
| Monthly reputation report | At the start of each month, for the month before | Starter |
| Plan and payment messages | When a cancelled plan is about to end, a payment fails or your plan has ended | Always sent |
Low-rating alerts
When a customer leaves 1 to 3 stars on your collect page, you get an email with the reviewer's name and the start of the review.
To keep your inbox calm, you get at most one of these an hour for each space, and no more than 5 in 24 hours for your whole account. Every low rating is still on the To reply list.
When you confirm a screenshot import that includes reviews of 1 to 3 stars you haven't replied to, you get one email for that import.
Reviews you type in by hand never send an alert.
Allowance warnings
On Free, you get one when a space reaches 8 of its 10 published reviews.
On Starter, you get one when you've used 80% of the month's screenshot imports.
Each comes at most once a month.
Turn emails on or off
Open Account, the button with your email address at the top of the dashboard.
Under Email notifications, use the switches for Low ratings to reply to, Plan allowance running low and Monthly reputation report. Each switch saves as soon as you flip it.
The weekly email has its own section above, Weekly email. Untick its checkbox to stop it, or change its sending time there.
Messages about your plan and payments have no switch. They're always sent.
Unsubscribe from an email
Notification emails have an unsubscribe link at the bottom. It opens a page that asks you to confirm; press Unsubscribe. Only that kind of email stops, and your other notification emails stay as they are.
In the weekly email, Stop the weekly email and Stop this summary stop the whole weekly email. You can turn any email back on in Account at any time.
What happens to the content
Alerts can include a reviewer's name and part of their review. Laudely clears that content from its records once the email has been sent.
Limits by plan: Free: weekly summary, low-rating alerts and allowance warnings. Starter: also the full weekly email and the monthly report.