How Laudely uses AI, and what to check
Where Laudely uses AI, what it sends to the AI provider, and what you should check before you rely on a result.
Laudely uses AI to save you time: sorting reviews, reading screenshots, drafting replies and more. AI can be wrong, so you always see the result before it is used.
Where AI is used
| Feature | Plan | What is sent to the AI |
|---|---|---|
| Sorting reviews by sentiment and topic | Free and Starter | Review text, rating and your Custom tags |
| Translating collect-page reviews (you switch it on) | Free and Starter | Review text |
| Translating your aspect names and recording questions | Free and Starter | Your own wording |
| Reading screenshots | Starter | Screenshot images |
| Reply drafts | Starter | Review text, rating, platform, your business name and your Brand voice settings |
| Social posts | Starter | Review text, rating, your business name and your Brand voice tone and tone notes. For an AI carousel: your answers to its questions, your business name and the description from Settings, and, when it's made from customer reviews or with reviews as proof, the text and rating of up to 10 usable reviews; never the reviewers' names |
| Writing help on your collect page (you switch it on) | Starter | The customer's own words and answer, your business name and your Custom tags |
| Reference translations next to reply drafts and social posts | Starter | The draft text, or the review text or quote |
| Summaries in the weekly and monthly reports | Starter | Up to 40 negative reviews from the period, each cut to 600 characters |
| Dashboard AI virtual support agent | Free and Starter | Your question and up to 6 earlier messages of the conversation, with the Docs sections that match it; never your reviews, settings, plan or billing |
The reviewer's name is not sent when the AI drafts a reply.
Where your data goes
AI features use Anthropic's API. Anthropic stores the data in the United States, and the AI may run in other countries where Anthropic operates. Under Anthropic's commercial terms, data sent through the API isn't used to train their models, and Laudely doesn't use your content to train AI models either.
Anthropic deletes what we send and what the AI returns within 30 days. If its systems flag a request under its usage policy, it may keep that request and the answer for up to 2 years, and the related safety classification scores for up to 7 years.
Questions you forward from the AI virtual support agent to the Laudely team are emailed to our support mailbox, with the conversation and your account email.
For the details, see our Privacy Policy.
AI sorting
Reviews with text are sorted automatically by sentiment (Positive, Neutral or Negative) and up to 3 of 16 topics, such as Service, Price or Waiting time. If you added Custom tags in Settings, the AI also adds the ones that fit.
Some reviews get the badge AI recommends showcasing, with the reason, for example that the review describes a specific situation. You use these to find good reviews for your walls and posts; nothing is published by itself.
To change how a review is sorted:
Open Manage reviews.
Press the pencil icon (Edit) on the review's row, or the gear icon (Review settings) for a review from your collect page.
Change the Sorting section and press Save.
What you set stays: AI will no longer overwrite the sentiment, topics and tags of that review.
What to check
Screenshot cards: compare names, stars, text and dates with the screenshot. Nothing is added to your reviews until you confirm.
Sorting: fix it when a topic or sentiment is wrong.
Translations: correct any language on the review's Translations page and press Save and lock.
Reply drafts and social posts: read them before you copy them. You post them yourself.
Report summaries: read the reviews themselves before you act on a summary.
Laudely also checks some AI output for you. A reply draft that adds a link or contact detail you haven't set, or promises compensation you haven't set, is thrown away and not counted. A translation that adds a link, phone number or number is thrown away too.
What AI never does in Laudely
It never posts anything for you, neither replies nor social posts.
It never writes reviews for customers. The writing help on your collect page only rearranges the customer's own words, and the customer chooses which version to send.
It never changes reviews from your collect page. Their text, rating and name stay exactly as the customer wrote them.
Laudely doesn't use AI to make decisions that have legal or similarly significant effects on anyone.
Labels visitors see
Two notes are always shown on your walls and your standalone page, and you can't turn them off:
"Translated from …" on every translated review.
"The customer used AI to tidy the wording and confirmed it" on reviews written with the collect-page writing help.
In your dashboard, those reviews are marked Customer used AI writing help, and you can see what the customer wrote before the AI tidied it.
Limits by plan: Free: AI sorting, and translation into your display languages if you switch it on. Starter: also screenshot reading (50 a month), reply drafts (50 a month), AI social posts (30 a month, shared by AI carousels and post texts), collect-page writing help and report summaries.